UK‑Ghana Shopper ("we", "us", "our") provides shipment and shopping services between Ghana and the UK. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile app.

2.1 Personal Information You Provide

When you register or place an order, we collect your name, phone number, email address, password, and shipping/payment addresses.

For payments, we collect payment details (e.g., for PayPal, credit/debit card, MoMo).

2.2 Usage and Device Information

We may collect device type, operating system, app usage patterns, and crash reports to improve app performance.

We use collected information for:

• Account management: registration, login, order tracking
• Order processing and delivery: sourcing, packing, shipping personalized goods
• Payments and refunds: processing, refunds per our money-back guarantee policy
• Customer communication: order updates via email, call, WhatsApp
• Improving service: analytics, troubleshooting, and app enhancements.

Service providers (e.g., shipping partners, payment processors) receive only necessary data for order and payment processing.

We do not sell or rent your personal data to third parties.

We may disclose data if required by law or to protect our rights or users’ safety.

Item insurance is included: personal goods up to £1,000, trade shipments via agreement.

Refunds are issued if we decline/delay delivery or lose items, per our terms.

We retain user info as long as your account is active or needed for compliance. You can request deletion of your data anytime via [email/WhatsApp contacts].

• Access/Correction: Contact us to update personal data.
• Delete Account: Request deletion; we’ll erase your personal data unless legally required.
• Marketing Preferences: Opt-out at any time by contacting us.

We implement industry-standard technical and organizational measures to secure your data. However, due to no transmission system being 100% secure, we cannot guarantee absolute protection.

Our app is not intended for children under 13. We do not knowingly collect data from minors.

We may update this policy. We’ll notify via app or prominent notice. The date above reflects when changes were last made.

If you have questions or requests concerning your privacy or data:

• Email: josaflimited@gmail.com
• Ghana/WhatsApp: +233 548 626 439
• UK/WhatsApp: +44 7557 990912